Charlie's Most Popular Topics
Stoke the Fire Within!
This rip roaring program kindles the flames of excellence within your people! It is based on Charlie's third book "Stoke the Fire Within: A Guide to Igniting your Life." Charlie is an expert at putting people in position to get the most out of your meeting, retreat, conference or banquet. The "Stoke" presentation is a meeting planner's delight.
- It can set the tone and ignite the start of a day long or multiple day event.
- It can energize the middle of such an event. For example, it can open Day 2.
- It can end your meeting with a fireball of inspiration and reaffirmation of the message you want everyone to leave with!
- It can serve as a rousing after-dinner keynote.
Charlie shares the common denominators of success based on the hundreds of remarkable people he covered as a positive news reporter in television news. His original stories enable the audience to leave with refreshed attitudes, greater team spirit, and a reinvigorated determination to reach the goals ahead. "Stoke" has the perfect blend of entertainment, humor and a lasting message of seeking excellence. It stokes the fires within the good, hard working people of your organization.
The most requested form is the 90 minute version. "Stoke" can be delivered in forms of 30, 45, 60, 90 and 2 hours. This program is being brought to such locations as Scottsdale, AZ, St. Louis, Montgomery, AL, and Indianapolis in 2008.
The Spirit of Customer Service! 5 Essentials for Customer Loyalty
Success in Customer Service comes when people are saturated with a determined spirit to please the customer. Customers want to see a fire within, a desire to go above and beyond to make sure they are taken care of. They want someone with product knowledge, an enthusiastic and positive attitude, and a genuine warmth for their particular need.
As a Television News and Sports Anchor across America for 23 years, Charlie dealt with thousands of customers. They could leave with the simple click of the remote. They stayed and became loyal customers because of his emphasis on customer service. They knew he cared deeply for them. He had no degree in broadcasting or journalism. He simply acquired the specific job skills - which anyone can do - and then got to the important stuff! He poured everything into finding out what the customer wanted, delivering it, and then some! Personally, he found great joy, satisfaction and contentment by pouring his energy and heart into the customer.
From television, Charlie moved to the travel industry where he joined Edgerton's Travel, known for exceptional Customer Service since 1924. He hosts the popular "Travels with Charlie" group motivational trips around the world. Italy. Alaska. Hawaii. California coast. Branson. Williamsburg.
On and on. Like in broadcasting, his number one priority has been to go all out for the customer. He entertains, inspires and motivates along the way. He produces a hilarious and memory filled DVD for everyone and hosts the group for a Reunion Party several weeks after the trip. Everything is about leading the customer to say, "Wow, I am getting that too!"
Those that experience this keynote or seminar will come away with a rejuvenated approach to customer service no matter what field they are in! Charlie reveals the formula he has used to please customers for two and a half decades. It is filled with thought provoking examples of stellar customer service and tools that can be put to use right away! He also shares insights of remarkable Customer Service he has seen from his broadcasting and Group Travel experiences.
Charlie challenges and inspires the audience to set the industry standard in their field when it comes to Customer Service. Energy, passion, and humor fill the room as participants get even more excited about serving others! The objective is to provide the 5 Essentials required to make sure your customers don't ever want to go anywhere else!
Copperfield is an 18 year old company that has been blessed with incredible growth. We finished 2007 with slightly more than a half billion dollars in sales.
From day one our philosophy was/is one of "2 Kings". Obviously, one of our kings is our valued customer, and the other is the person making the product.
We asked Charlie to come in and re calibrate us on how important our customer is. His message contained sound advice, humor, and principles to help all of us focus on the importance to the customer! His stories and video clips were invaluable and conveyed a message that inspired all of us to think differently about the customer and ourselves! I would highly recommend Charlie to anyone wanting a passionate, sincere, genuine, funny guy who entertains but yet sends a message at the same time!"
Stoke the Fire Within: How to develop a Positive Attitude and keep the Darn Thing!!
This can be one of the most important investments you ever make in your people. As a television news anchor and reporter, Charlie specifically covered positive news and inspirational newsmakers. He had insight to the most remarkable attitudes in the world. In this seminar, he shows how you too can also experience every day with more of a positive attitude. This seminar utilizes video clips and journal writing to help those in attendance recraft how they look at things. Keeping a positive attitude in 21st century life is hard! Good, hard working people keep getting pounded with extra job duties, ornery co workers, and added stress. They want to keep a positive attitude, but find negativity seeping in around every corner. Many people simply don't know how to get their attitude back on track. They want to, but lack direction. This seminar provides direction. The benefits can impact performance and team spirit. This seminar is an investment that will benefit your organization in many ways!
Contact Charlie today to inspire your people at your important event!
